Privacy Policy

1. Introduction

Picklebet ("we", "us", "our") respects your privacy and is committed to protecting the personal information we hold about you. This Privacy Policy describes the kinds of personal information we collect, why we collect it, how we handle it, and the rights you have in relation to it.

By creating an account, using our website or placing a bet, you consent to the collection, use and disclosure of your personal information as set out in this policy. If you do not agree, please do not use our services.

2. Information we collect

The personal information we collect depends on your relationship with us. It may include:

• Identity details — full name, date of birth, gender, and residential address.
• Contact details — email address and phone number.
• Account details — username, password (stored in encrypted form), account preferences and settings.
• Verification data — copies of government-issued identification and documents used to confirm your identity and age.
• Financial information — deposit and withdrawal details and payment method information (we do not store full card numbers).
• Betting activity — bets placed, markets viewed, transaction history and responsible-gambling settings such as deposit limits.
• Technical data — IP address, device and browser type, operating system and usage analytics.

3. How we collect it

We collect personal information in a number of ways, including:

• Directly from you when you register, verify your identity, deposit funds, place bets or contact support.
• Automatically as you interact with our website, through cookies and similar technologies.
• From third parties such as identity-verification providers, payment processors and, where permitted, publicly available sources.

4. How we use your information

We use your personal information to:

• Create, operate and administer your account.
• Verify your identity and age and meet our anti-money-laundering obligations.
• Process deposits, withdrawals, bets and payouts.
• Provide customer support and respond to your enquiries.
• Detect, prevent and investigate fraud, collusion and prohibited conduct.
• Support responsible gambling, including monitoring for signs of harm and applying limits or exclusions.
• Send you service messages and, where you have not opted out, marketing communications.
• Comply with our legal and regulatory obligations.

5. Disclosure of your information

We may disclose your personal information to:

• Service providers who help us operate our business (identity verification, payments, hosting, analytics and customer support).
• Racing and sporting controlling bodies and integrity units, where required for the integrity of wagering.
• Regulators, law-enforcement agencies and courts where required or authorised by law.
• Professional advisers such as auditors and lawyers.

We do not sell your personal information to third parties.

6. Identity and age verification

Australian law requires us to confirm that every customer is at least 18 years of age and is who they claim to be. To do this we may verify the details you provide against government and third-party databases and may ask you to supply supporting documents. If we cannot verify your identity, we may suspend or close your account and withhold funds until verification is complete.

7. Marketing and your choices

Where permitted, we may send you information about promotions, products and services by email, SMS or push notification. Every marketing message includes a simple way to unsubscribe, and you can update your contact preferences at any time in your account settings. Opting out of marketing will not affect essential service messages relating to your account.

8. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, measure site performance and improve your experience. You can control cookies through your browser settings, although disabling them may affect how the site works. For more detail see our cookie information within this policy or contact us.

9. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include encryption of sensitive data in transit and at rest, access controls, secure hosting and regular review of our security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. How long we keep it

We retain your personal information for as long as your account is active and for as long afterwards as required to meet our legal, regulatory, tax and record-keeping obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.

11. Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to your request within a reasonable period. In limited circumstances we may decline access, in which case we will tell you why.

12. Overseas disclosure

Some of our service providers may store or process data outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact our Privacy Officer using the details below. We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

14. Contact us

For any privacy question, request or complaint, contact our Privacy Officer at [email protected]. We may update this Privacy Policy from time to time; the current version will always be available on this page.